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You can reach us by phone between 09:00am – 11:30pm (Mon-Sun) GMT.

For your convenience, our team is available seven days a week. Feel free to give us a call at 020 7287 0401. We look forward to assisting you!


For general enquiries by email, please get in touch with us at:

Got a question about a specific product or your order status? Use the contact form so we can direct your query to the right department and get you an answer faster.


At Mountain Smokes UK, we are dedicated to providing top-notch customer care, aiming for a five-star service every time. Our UK-based Customer Service team is available seven days a week, ensuring that each phone call, message, or email is promptly attended to. Whether you’re exploring the latest and exclusive offerings, seeking advice on the perfect product for you, or tracking your order, our team is prepared to assist you, regardless of whether you’ve shopped with us before. Reach out to us via phone, visit us in person, or drop us a line through email, live chat, or even on social media.