Items bought from Soho Stores 4U LTD can be returned within 14 days of receipt of shipment in most cases. During this period, you can examine the product just like you would when you buy something in a physical store. The product must be in the same condition that you receive it and undamaged in any way. 

If you decide to return the items, you’ll need to let us know by filling in the return form on our website, or using the model returns form below. You may also let us know that you want to return your order by sending an email to: info@mountainsmokes.co.uk. Please note that you must send the items back within 14 days of informing us.

Processing your return

After we receive your return shipment, we will inspect the returned items and start processing your refund. The money will be refunded to the original payment method you’ve used during the purchase. The refund will be paid within 14 days. You will have to cover the return shipping costs yourself. The costs will be an estimated maximum of £4.00.

Non returnable items

The following types of items cannot be returned:

Products that come sealed and which cannot be returned with a broken seal.